Telephone equipment accessibility features information, a requirement

The Australian Communications and Media Authority has released the final report of its assessment of compliance by equipment suppliers with the Information on Accessibility Features for Telephone Equipment Code (the code). The report found that all of the equipment suppliers assessed are now compliant with the code.

The code requires equipment suppliers to provide consumers and carriage service providers with information about the accessibility features of the customer equipment they import into or manufacture in Australia. In addition, equipment suppliers must provide contact details for carriage service providers and consumers should require information on their products.

The ACMA completed assessments of 17 providers in May 2009 following concerns raised at its Consumer Consultative Forum in 2008 about the level of compliance with the code. The ACMA conducted an audit and worked with equipment suppliers to improve compliance.

‘Customers with particular accessibility needs for telephone equipment can confidently contact any equipment supplier and obtain standardised information about the features of the product they require,’ said Chris Chapman, Chairman of the ACMA.

Source: Australian Communications and Media Authority

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