Mobile services in Australia hit 25.99 million

The total number of mobile services in operation (voice and data services) in Australia increased by seven per cent during 2009–10 to reach 25.99 million services at June 2010, according to the Australian Communications and Media Authority’s Communications Report 2009-10, tabled by the Minister for Broadband, Communications and the Digital Economy in Parliament today.

The net growth in mobile services was fuelled by a very significant surge in the numbers of mobile wireless broadband services (datacard/dongle connected to a computer) which increased by 71 per cent over the period to reach 3.46 million at June 2010.

As DSL services only increased marginally (two per cent), this suggests that mobile broadband is very much developing as a complement to existing fixed broadband services.

‘New content and services are driving demand for broadband. Fixed line remains the dominant technology for broadband delivery. However, this is being complemented by the take-up of mobile broadband. Australians’ appetite for more broadband is clear, whether they are at home or on the move,’ said ACMA Chairman, Chris Chapman.

During 2009–10, the number of fixed-line telephone services in operation, declined from 10.67 million to 10.59 million. At the same time, more consumers continued to access VoIP services from home, from 2.5 million at June 2009 to 2.9 million at June 2010.

‘Increasing investment in mobile and fixed communications infrastructure and innovation in handset and other wireless consumer technology is testimony to the evolution of digital communications in Australia. New technologies are increasingly able to support voice, data and content services, complementing existing fixed-networks. This will continue to enable Australians to more fully participate in the digital economy and benefit from new service innovation,’ Mr Chapman said.

During 2009–10 there has also been significant developments relating to the digital economy in the Australian broadcasting sector in terms of the contining transition to digital broadcasting and the growth of digital television and digital radio services. At June 2010, 74 per cent of Australian households had converted their main set to digital television (up from 53 per cent at 30 June 2009).

Source: Australian Communications and Media Authority

Aussies embrace digital economy

Research from the Australian Communications and Media Authority (ACMA) shows that Australians are embracing the digital economy, with big increases in the volume of data downloaded, time spent online and activities undertaken online.

“Most Australians today have access to the internet at multiple locations, whether at home, work or elsewhere. Increasingly mobile internet is emerging as a complement to traditional fixed-line internet, allowing increased flexibility in terms of where and how the internet is accessed,” said ACMA Chairman, Chris Chapman.

At June 2010, approximately 77 per cent of the population 14 years and over were connected to the internet at home and 66 per cent had a broadband connection. Nearly 2.4 million people used the internet via their handheld mobile during June 2010, up from 1.6 million during June 2009.

“Australians are using the internet more intensively, going online more often for a much wider range of reasons,” said Mr Chapman.

Over the past five years, the frequency of internet use in Australia has steadily increased to the point where 28 per cent of people 14 years and over were estimated to be ‘heavy’ users (online more than 15 hours a week) in June 2010. A further 27 per cent were considered medium users (between 7 and 15 hours a week) and 23 per cent light users (up to 7 hours a week). Only 14 per cent were deemed to be heavy users during June 2005.

“To the majority of Australians the internet is not just an entertainment tool but increasingly an essential part of their everyday lives, providing access to critical information and services. Australians now use the internet for a wide range of activities with communications, research, information, banking and finance and general browsing being most popular,” said Mr Chapman.

Facilitated by increased internet speeds, the volume of information and content accessed by Australians via the internet is growing significantly, with 155,503 terabytes of data downloaded in Australia during the June quarter of 2010, compared to 99,249 terabytes during the June quarter of 2009, a year on year increase of almost 57 per cent and again consistent with exponential trend witnessed over the last several years.

Online social networking continues to be a major driving force in the increasing intensity of online participation. During June 2010 alone, 8.7 million Australians accessed mainstream social networking sites such as Facebook and YouTube from home, spending in total more than 41.5 million hours on these sites.

For many Australians the internet is also becoming an important source of news and information with over 6 million persons accessing the mainstream online news sites from home during June 2010.

Source: Australian Communications and Media Authority

Newspoll survey on community attitudes to unsolicited communications

The Australian Communications and Media Authority (ACMA) recently released the results of a Newspoll survey which ACMA commissioned to explore community attitudes to unsolicited telemarketing calls and electronic communications, and the awareness and effectiveness of the regimes that regulate these communications.

The entire report, all 79 pages are available for download at the ACMA website as a pdf or a Word doc.

A copy of the report (in pdf) is also available for download at Spam Watchers.

A summary of the main findings of the survey will be reported on this site within the next few days.

ACMA launches anti-cyberbullying resource

The Australian Communications and Media Authority today launched Let’s Fight It Together, a new teaching resource to combat cyberbullying that will be available free to all schools in Australia.

Let’s Fight It Together is designed with teenagers in classroom situations in mind. The program aims to equip young people with strategies to avoid, get out of or help others deal with cyberbullying behaviour and to show adults how they can help. [Read more...]

Telephone equipment accessibility features information, a requirement

The Australian Communications and Media Authority has released the final report of its assessment of compliance by equipment suppliers with the Information on Accessibility Features for Telephone Equipment Code (the code). The report found that all of the equipment suppliers assessed are now compliant with the code.

The code requires equipment suppliers to provide consumers and carriage service providers with information about the accessibility features of the customer equipment they import into or manufacture in Australia. In addition, equipment suppliers must provide contact details for carriage service providers and consumers should require information on their products.

The ACMA completed assessments of 17 providers in May 2009 following concerns raised at its Consumer Consultative Forum in 2008 about the level of compliance with the code. The ACMA conducted an audit and worked with equipment suppliers to improve compliance.

‘Customers with particular accessibility needs for telephone equipment can confidently contact any equipment supplier and obtain standardised information about the features of the product they require,’ said Chris Chapman, Chairman of the ACMA.

Source: Australian Communications and Media Authority