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	<title>techbusiness.com.au &#187; Technology</title>
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	<link>http://techbusiness.com.au</link>
	<description>KEYWORDS: technology - business - research - online surveys - Australia</description>
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		<title>ACMA seeks public input to telecommunications industry inquiry</title>
		<link>http://techbusiness.com.au/acma-seeks-public-input-to-telecommunications-industry-inquiry/</link>
		<comments>http://techbusiness.com.au/acma-seeks-public-input-to-telecommunications-industry-inquiry/#comments</comments>
		<pubDate>Mon, 19 Jul 2010 06:36:59 +0000</pubDate>
		<dc:creator>Romeo Cayabyab</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[ACMA. telcos]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=410</guid>
		<description><![CDATA[<p></p><p><strong>As a vital part of its Reconnecting the Customer inquiry, the Australian Communications and Media Authority is seeking the broadest possible input on the problems telecommunications customers are experiencing with</strong>&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p><strong>As a vital part of its Reconnecting the Customer inquiry, the Australian Communications and Media Authority is seeking the broadest possible input on the problems telecommunications customers are experiencing with customer service and complaints-handling.</strong></p>
<p>In announcing the formal terms of reference for the inquiry today, ACMA Chairman Chris Chapman said, ‘We want to understand what the problems are &#8211; the way the telecommunications industry is dealing with its customers and the root causes of those problems. And critically, we want to identify enduring solutions that will improve customer service and complaints-handling, both now and into the foreseeable future.’</p>
<p>A consultation paper also released today with the terms of reference seeks input about these issues from everyday members of the Australian public, consumer groups, telecommunications companies and other regulatory agencies.<span id="more-410"></span></p>
<p>‘The inquiry is being undertaken with the intention to significantly improve outcomes for Australian telecommunications consumers,’ Mr Chapman said.</p>
<p>‘As an evidence-informed regulator, we intend to gather evidence that will shine a light on the real problems causing the high numbers of complaints being made to the Telecommunications Industry Ombudsman, problems which are broadly corroborated by strong anecdotal feedback.</p>
<p>‘We will be looking also for solutions that will facilitate best practice customer service in an increasingly complex communications environment. We want consumers to regain confidence that they will receive the services they need in a way that meets their expectations.</p>
<p>‘It will also be vital that we work with industry players and other key stakeholders, including other regulators, to make this work—and we will do that through regular meetings and dialogue. We want to hear from consumers, who are the current and future users of telecommunications services—and we intend to do that through workshops and other forums.</p>
<p>‘Right now, I would encourage everyone with an interest in telecommunications services to engage with this paper, which has been constructed both to allow more general responses and, for those with relevant expertise or experiences at the coalface, more detailed, targeted responses.</p>
<p>‘The next nine months offer us collectively a vital opportunity to make a material difference to the way telecommunications services are delivered, so they become accepted as really meeting the needs of Australians. I look forward to working together so we can make this happen.’</p>
<p>The public inquiry was announced by Mr Chapman at the CommsDay Summit on 20 April 2010, which inquiry has received wide-ranging support from both industry and consumers.</p>
<p>Since that announcement, the ACMA has canvassed widely with key stakeholders (including the Chief Executives of Australia’s leading services providers and consumer and industry representatives) to craft terms of reference that will usefully allow the ACMA to get to the bottom of these issues and to develop an effective and meaningful analytical framework for future industry direction and policy-making.</p>
<p>The terms of reference, consultation paper and other information about the inquiry are available on the ACMA website, .<br />
<em><br />
Source: ACMA</em></p>
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		<title>ACMA research into attitudes towards use of mobile payment</title>
		<link>http://techbusiness.com.au/acma-research-into-attitudes-towards-use-of-mobile-payment/</link>
		<comments>http://techbusiness.com.au/acma-research-into-attitudes-towards-use-of-mobile-payment/#comments</comments>
		<pubDate>Mon, 05 Jul 2010 21:18:00 +0000</pubDate>
		<dc:creator>Romeo Cayabyab</dc:creator>
				<category><![CDATA[Surveys]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[premium]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=406</guid>
		<description><![CDATA[<p></p><p>Methods of paying for goods and services via a mobile phone already exist, notably when it comes to premium SMS services which are often, but not exclusively, used for purchase&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>Methods of paying for goods and services via a mobile phone already exist, notably when it comes to premium SMS services which are often, but not exclusively, used for purchase of digital content. More advanced forms of mobile payment are now emerging.</p>
<p>In order to be abreast of the development curve and anticipate potential problems with emerging forms of mobile payment, the ACMA undertook this qualitative research study in order to obtain a better appreciation of the expectations of consumers and the possible need for consumer safeguards.</p>
<p>Teenagers, young adults and older persons — including parents — participated in focus group sessions in metropolitan and regional areas of Australia, and discussed a range of scenarios for the development of mobile payment.</p>
<p>As well as enabling the ACMA to better understand the potential benefits and problems associated with new mobile payment systems, the research also informs the ACMA in relation to the review of the Mobile Premium Services Code and contributes to the ACMA’s digital media literacy program. </p>
<p><em><strong>Source: ACMA</strong></em></p>
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		<title>Internet access of Australian households</title>
		<link>http://techbusiness.com.au/internet-access-of-australian-households/</link>
		<comments>http://techbusiness.com.au/internet-access-of-australian-households/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 02:26:52 +0000</pubDate>
		<dc:creator>Tb</dc:creator>
				<category><![CDATA[Surveys]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[ABS]]></category>
		<category><![CDATA[internet access]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=358</guid>
		<description><![CDATA[<p></p><p>According to the 2008-09 Multipurpose Household Survey by the Australian Bureau of Statistics (ABS),  72% of Australian households had home internet access and 78% of households had access to a&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>According to the 2008-09 Multipurpose Household Survey by the Australian Bureau of Statistics (ABS),  72% of Australian households had home internet access and 78% of households had access to a computer. </p>
<p>The ABS survey also reported that between 1998 to 2008-09, household access to the internet at home has more than quadrupled from 16% to 72%, while access to computers has increased from 44% to 78%.</p>
<p>The number of households with a broadband internet connection increased by 18% from the previous year, to an estimated 5.0 million households. The ABS reported also cited that broadband is accessed by close to two-thirds (62%) of all households in Australia and 86% of all households with internet access.</p>
<p>The full text of the ABS report is found .</p>
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		<title>8 million plus internet subscribers in Australia</title>
		<link>http://techbusiness.com.au/8-million-plus-internet-subscribers-in-australia/</link>
		<comments>http://techbusiness.com.au/8-million-plus-internet-subscribers-in-australia/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 21:30:55 +0000</pubDate>
		<dc:creator>Tb</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Statistics]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=191</guid>
		<description><![CDATA[<p></p><p>In its latest Internet Activity Survey (IAS), the Australia Bureau of Statistics (ABS) reported that at the end of June 2009, there were 8.4 million active internet subscribers in Australia.&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>In its latest Internet Activity Survey (IAS), the Australia Bureau of Statistics (ABS) reported that at the end of June 2009, there were 8.4 million active internet subscribers in Australia.</p>
<p>Other highlights of the report include:</p>
<blockquote><ul>
<li>Digital subscriber line (DSL) continued to be the major technology for non dial-up connections, accounting for 57% (4.2 million) of these connections. However, this percentage share has decreased since December 2008 when DSL represented 63% of non dial-up access connections.</li>
<p><span id="more-191"></span></p>
<li>Mobile wireless subscribers had the next highest share, increasing significantly from 20% of all non dial-up connections (1.3 million) in December 2008 to 27% (2 million) in June 2009. This represents an increase of 51% over the six month period. </li>
<li>Northern Territory subscriber numbers continued with an upward trend increasing by 20% since December 2008 to 83,000.</li>
<li>The general trend towards higher download speeds continued, with 57% of subscribers now using a download speed of 1.5Mbps or greater, compared with 51% in December 2008.</li>
</ul>
</blockquote>
<p>The IAS was collected from data provided by Internet Service Providers based in Australia. The ABS explained that the scope for the June cycle of IAS has been expanded to contain results for all ISPs operating in Australia with more than 1,000 active subscribers at the end of the reporting period (i.e. as at 30 June 2009). </p>
<p>A complete report of the IAS is available for download <code>.</p>
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		<title>Are Internet Service Providers the key to the world&#8217;s fight against spam?</title>
		<link>http://techbusiness.com.au/are-internet-service-providers-the-key-to-the-worlds-fight-against-spam/</link>
		<comments>http://techbusiness.com.au/are-internet-service-providers-the-key-to-the-worlds-fight-against-spam/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 00:19:50 +0000</pubDate>
		<dc:creator>Tb</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Spam]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[ISP]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=129</guid>
		<description><![CDATA[<p></p><p>In its latest compilation of the world&#8217;s 10 worst spammers, Spamhaus reported that spam continues to plague the Internet because &#8220;a small number of large Internet Service Providers sell service&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>In its latest compilation of the world&#8217;s 10 worst spammers, Spamhaus reported that spam continues to plague the Internet because &#8220;a small number of large Internet Service Providers sell service knowingly to professional spammers for profit, or do nothing to prevent spammers operating from their networks.&#8221;</p>
<p>Although all networks claim to be anti-spam, Spamhaus<span id="more-129"></span> continued, </p>
<blockquote><p>&#8220;some network executives factor revenue made from hosting known spam gangs into corporate policy decisions to continue to sell services to spam operations. Others simply decide that closing the holes in their end-user broadband systems that allow spammers access would be too costly to their bottom lines.&#8221;</p></blockquote>
<p>This is quite an alarming trend. But that is true.</p>
<p>Of the three &#8220;Top 10&#8243; reports regularly published by Spamhaus, the Top 10 worst Spam Service ISPs report is the most &#8220;active&#8221; worst list. For example, of the top 10 worst ISPs last May, six were replaced by newcomers. </p>
<p>Hopefully, the six ISPs booted out of the top 10 decided to clean up. And obiously, the vacuum was simply filled up by other ISPs looking for ways to generate revenue. </p>
<p>The above screen is the world&#8217;s 10 worst spam service ISPs as at yesterday, 24 September 2009. </p>
<p>Below is the report as at last 8 May. Note the changes compared to the latest report.</p>
<p><img src="http://spamwatchers.com/wp-content/uploads/2009/05/top-10-isp-8may09.jpg" alt="Top 10 Worst Spam Service ISPs 8 May 2009" /></p>
<p>The two other reports by Spamhaus, the Top 10 Worst Spam Origin Countries and the Top 10 Worst Spammers could just be the result of poorly controlled ISPs based in those countries or being tolerant to spamming activities in their network.</p>
<p>Source: </p>
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		<item>
		<title>ACMA launches anti-cyberbullying resource</title>
		<link>http://techbusiness.com.au/acma-launches-anti-cyberbullying-resource/</link>
		<comments>http://techbusiness.com.au/acma-launches-anti-cyberbullying-resource/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 15:02:08 +0000</pubDate>
		<dc:creator>Tb</dc:creator>
				<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=106</guid>
		<description><![CDATA[<p></p><p>The Australian Communications and Media Authority today launched <em>Let’s Fight It Together</em>, a new teaching resource to combat cyberbullying that will be available free to all schools in Australia.</p>
<p><em>Let’s</em>&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>The Australian Communications and Media Authority today launched <em>Let’s Fight It Together</em>, a new teaching resource to combat cyberbullying that will be available free to all schools in Australia.</p>
<p><em>Let’s Fight It Together</em> is designed with teenagers in classroom situations in mind. The program aims to equip young people with strategies to avoid, get out of or help others deal with cyberbullying behaviour and to show adults how they can help.<span id="more-106"></span></p>
<p>‘The impact of cyberbullying— the use of social networking sites, mobile text messages, instant messaging, email and other websites to bully others—can be very damaging, and is becoming a significant issue for children and for schools,’ said Chris Chapman, Chairman of the ACMA.</p>
<p>‘Cyberbullying can be more pernicious than traditional forms of bullying: hostile messages can be sent at any time from any place; they can be sent anonymously and distributed more rapidly to wider audiences. For the target of the cyberbullying, there can be nowhere to run—places previously considered safe and personal are safe no longer.’</p>
<p>The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, said educational resources such as Let’s Fight It Together are a key part of the Government’s comprehensive approach to cybersafety.</p>
<p>‘New technologies offer a world of opportunity but it is important that young people are empowered to address issues such as bullying in the online environment. This new resource will help raise awareness while providing important advice and support for young Australians, teachers and parents,’ Senator Conroy said.</p>
<p>Let’s fight It Together is based around a short video story which presents a cyberbullying scenario derived from real experiences of teenagers who have been cyberbullied. The DVD also includes interviews with the characters in the story—teachers, parents and young people—about their perspective on the cyberbullying scenario presented. The accompanying booklet is a comprehensive guide for teachers with lesson plans and activities to help get the most out of the DVD.</p>
<p>The <em>Let’s Fight It Together</em> resource materials have been customised to Australian schools by mapping to Australia’s national Statements of Learning for ICT. It was originally developed by Childnet International and the UK Department for Children Schools and Families where it has received high acclaim. It is also being used by schools in New Zealand and Europe. The resource can not only be used in schools, but also by parents and others involved in the care of children. The ACMA already has orders from over 200 schools for Let’s Fight It Together.</p>
<p>The DVD includes an introduction by Chris Chapman, Chairman of the ACMA, addressing parents and carers on dealing with cyberbullying and vox pops with Australian students discussing their reaction to the cyberbullying scenario and their own experiences with cyberbullying.</p>
<p>The Sydney launch of <em>Let’s Fight It Together</em> was attended by the chief executive officer of Childnet International, Will Gardner, the executive director of Netsafe New Zealand, Martin Cocker, and representatives of Australian education and child welfare bodies.</p>
<p>Schools can order a free copy of the <em>Let’s Fight It Together</em> resource by contacting the Cybersafety Contact Centre on telephone 1800 880 176. </p>
<p><strong>Source: Australian Communications and Media Authority</strong></p>
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		<title>New Indigenous resource on-line now: ABS</title>
		<link>http://techbusiness.com.au/new-indigenous-resource-on-line-now-abs/</link>
		<comments>http://techbusiness.com.au/new-indigenous-resource-on-line-now-abs/#comments</comments>
		<pubDate>Sun, 12 Jul 2009 10:31:29 +0000</pubDate>
		<dc:creator>Tb</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Education]]></category>
		<category><![CDATA[indigenous]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=93</guid>
		<description><![CDATA[<p></p><p>Indigenous Statistics for Schools (ISS) &#8211; a new resource from the Australian Bureau of Statistics&#8217; (ABS) Education Services team &#8211; is now available from the ABS website at www.abs.gov.au/education.</p>
<p>The&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>Indigenous Statistics for Schools (ISS) &#8211; a new resource from the Australian Bureau of Statistics&#8217; (ABS) Education Services team &#8211; is now available from the ABS website at www.abs.gov.au/education.</p>
<p>The web pages provide easy to use data for students and teachers on Indigenous population, education, health, housing, work and more. Links to the original on-line data sources are also provided for those who want more information.<span id="more-93"></span></p>
<p>&#8220;We are sure that students from upper primary to senior secondary will find this a valuable resource,&#8221; said Paul Taylor, the ABS Director of Education Services. </p>
<p>&#8220;As well, teachers will be able to find current data about Indigenous Australians much more easily&#8221;. </p>
<p>&#8220;By providing this resource, we also aim to improve students ability to appropriately and rigorously examine numerical data,&#8221; he said. </p>
<p>The ISS web pages also covers general issues such as Aboriginal and Torres Strait Islander identification (including the history of the Census questions on ethnicity), how Indigenous statistics are collected and the importance of accurate Indigenous statistics. </p>
<p>This is a free educational resource and available from the education pages of the ABS website.</p>
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		<title>Telephone equipment accessibility features information, a requirement</title>
		<link>http://techbusiness.com.au/telephone-equipment-accessibility-features-information-a-requirement/</link>
		<comments>http://techbusiness.com.au/telephone-equipment-accessibility-features-information-a-requirement/#comments</comments>
		<pubDate>Sat, 11 Jul 2009 10:06:02 +0000</pubDate>
		<dc:creator>Tb</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[accessibility]]></category>
		<category><![CDATA[ACMA]]></category>
		<category><![CDATA[telephone equipment]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=84</guid>
		<description><![CDATA[<p></p><p>The Australian Communications and Media Authority has released the final report of its assessment of compliance by equipment suppliers with the Information on Accessibility Features for Telephone Equipment Code (the&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>The Australian Communications and Media Authority has released the final report of its assessment of compliance by equipment suppliers with the Information on Accessibility Features for Telephone Equipment Code (the code). The report found that all of the equipment suppliers assessed are now compliant with the code.</p>
<p>The code requires equipment suppliers to provide consumers and carriage service providers with information about the accessibility features of the customer equipment they import into or manufacture in Australia. In addition, equipment suppliers must provide contact details for carriage service providers and consumers should require information on their products.</p>
<p>The ACMA completed assessments of 17 providers in May 2009 following concerns raised at its Consumer Consultative Forum in 2008 about the level of compliance with the code. The ACMA conducted an audit and worked with equipment suppliers to improve compliance.</p>
<p>‘Customers with particular accessibility needs for telephone equipment can confidently contact any equipment supplier and obtain standardised information about the features of the product they require,’ said Chris Chapman, Chairman of the ACMA. </p>
<p>Source: Australian Communications and Media Authority</p>
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		<title>How much trust and confidence do Australians have in the internet?</title>
		<link>http://techbusiness.com.au/how-much-trust-and-confidence-do-australians-have-in-the-internet/</link>
		<comments>http://techbusiness.com.au/how-much-trust-and-confidence-do-australians-have-in-the-internet/#comments</comments>
		<pubDate>Wed, 11 Mar 2009 12:27:31 +0000</pubDate>
		<dc:creator>Tb</dc:creator>
				<category><![CDATA[Technology]]></category>
		<category><![CDATA[internet usage]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=36</guid>
		<description><![CDATA[<p></p><p><img class="alignleft" src="http://open.thumbshots.org/image.aspx?url=http://acma.gov.au/" title="ACMA" />ACMA Australia recently released the first series of its report &#8220;Digital Economy&#8221; highlighting changing trends in the take-up and use of the internet by Australian consumers.</p>
<p>Some of the report&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p><img class="alignleft" src="http://open.thumbshots.org/image.aspx?url=http://acma.gov.au/" title="ACMA" />ACMA Australia recently released the first series of its report &#8220;Digital Economy&#8221; highlighting changing trends in the take-up and use of the internet by Australian consumers.</p>
<p>Some of the report findings are:</p>
<p>&#8220;Australians value the internet and see it as critical to their daily lives. Over 11 million Australians use the internet for a wide range of activities relating to communications, business and social activities. Twenty-seven per cent of Australian internet users trust the internet as a valued source of information and prefer it to traditional media, such as newspapers, radio and the television. </p>
<p>However, while Australians overwhelmingly see the internet as having affected their lives positively, they still have concerns about the potential for the internet to negatively affect their privacy and security.&#8221;</p>
<p>The full report is available at the .</p>
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		<title>Free currency converters</title>
		<link>http://techbusiness.com.au/free-currency-converters/</link>
		<comments>http://techbusiness.com.au/free-currency-converters/#comments</comments>
		<pubDate>Wed, 24 Dec 2008 03:14:03 +0000</pubDate>
		<dc:creator>Tb Admin</dc:creator>
				<category><![CDATA[Finance]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[currency converters]]></category>

		<guid isPermaLink="false">http://techbusiness.com.au/?p=28</guid>
		<description><![CDATA[<p></p><p>When you’re operating an online shop, it pays, literally and figuratively, to have a currency converter installed on your site.</p>
<p>It does not matter whether your business caters only to&#8230;</p>]]></description>
			<content:encoded><![CDATA[<p></p><p>When you’re operating an online shop, it pays, literally and figuratively, to have a currency converter installed on your site.</p>
<p>It does not matter whether your business caters only to local customers or to overseas market, these days a converter is a must. Consider especially that world currencies are volatile, and an information page with currency equivalents are important tools in the purchasing journey of your customers. Currency converters help provide answer price questions at that moment in time when your customers are ready to buy.</p>
<p>About 10 years ago when my company started emanila.com, there were only a handful of websites providing free currency converter service. One of them is  which up to now, we are using in our . Like other currency converter services, XE rates are fed real-time. Design-wise, we did not have any issue at all. Once installed, we never touched it. XE automatically updates it using its live feed!</p>
<p>My other favourite online FX conversion service provider is Ozforex. I subscribed to its email service about three years and since then have received their daily (and sometimes twice a day) news and analysis on world currency market. Ozforex also provides an easy-to-install user interface.</p>
<p>Here is an  of how an XE converter can be implemented in your pages taken straight from the XE interface. The converter can easily be customised to suit your preferences.</p>
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